Terms & order information

1. Catalog prices are per piece or per hamper, and are exclusive of shipping charges. Bulk quantities and customization are quoted for your order.
2. Shipping is charged at actual courier cost, with no margin added, and is stated separately on your quotation.
3. Once pricing and product selection are finalised, a quotation is shared for your review. On confirmation, our payment details are provided, following which we begin curating and processing your order.
4. For design customization, please place your order at least 25 days in advance. Name personalisation and laser printing are available on many items at additional cost.

We curate and dispatch from Chennai, and ship across India and worldwide — regularly to United States, Canada, United Kingdom, Australia, Singapore, Malaysia, New Zealand, Ireland, Germany, France and beyond.

Within India

• Within Tamil Nadu — ₹50 per kg.
• Outside Tamil Nadu — based on destination and weight.
• Chennai deliveries can be made within 24 hours via Rapido or Porter, at applicable charges.

Customs duty & import tax

• Any customs duty, import tax or local GST on an international shipment is levied by the government of the destination country and is borne by the customer. It is not included in our prices and is outside our control and that of our shipping partners.
• The amount varies by country and is generally based on the declared invoice value. We cannot predict or reimburse it — please check with your local customs office before placing an order if it affects your budget.
• Orders may be delayed at customs where duty is unpaid or additional documentation is required.

Tracking

• Once your order is dispatched we share the courier, docket number and a tracking link on WhatsApp. Your order page updates alongside it.

International

Charged at actual courier cost. Couriers price on whichever is higher: the actual weight of the shipment, or its volumetric weight. We work the figure out from your packed carton and pass it on unchanged. See international orders for the full explanation.

Any transit damage must be reported within 24 hours of delivery, with opening photographs and video.

An opening video is mandatory for any claim. Couriers will not accept a damage claim without it, so please film the parcel from the moment you begin opening it — before cutting into the inner packing. Without that footage we have no way to demonstrate the damage occurred in transit.

Because our gifts and hampers are curated and made to order — very often customized for your specific event — they are generally not eligible for return or exchange.

If your order arrives damaged, defective or incorrect, contact us within 24 hours of delivery with photographs and the opening video. We'll review and arrange a suitable resolution — a replacement, repair or credit — wherever the issue is on our side.

We collect only what you choose to share — typically your name, contact number, delivery location and order preferences — and use it solely to process and deliver your order and to communicate with you about it.

When you place an order, we store those details along with your order so we can fulfil it, and we give you a private link to view its progress. That link contains a long random code and is not indexed by search engines, but anyone holding the link can view the order — so share it only with people you trust.

Conversations happen on WhatsApp, so your messages are handled under WhatsApp's own privacy terms. We run no online payments or customer accounts on this website, and we never sell your information.

Questions about your data, or want an order record deleted? Email thetotshut2025@gmail.com.