Terms & order information

1. Prices shown in our catalog are indicative and may vary based on quantity, customization requirements and prevailing market conditions.
2. A 50% advance payment is required to confirm all orders. The remaining balance must be settled prior to dispatch.
3. Prices are exclusive of shipping charges unless otherwise specified.
4. Once pricing and product selection are finalised, a quotation is shared for your review. On confirmation, our payment details are provided so you can make the advance payment. The advance serves as confirmation of your order, following which we begin curating and processing it.
5. For design customization, please place your order at least 25 days in advance. Name personalisation and laser printing are available on many items at additional cost.

We curate and dispatch from Chennai, and ship across India and worldwide — regularly to United States, Canada, United Kingdom, Australia, Singapore, Malaysia, Ireland, Germany, United Arab Emirates and beyond.

Within India

• Within Tamil Nadu — ₹50 per kg.
• Outside Tamil Nadu — based on destination and weight.
• Chennai deliveries can be made within 24 hours via Rapido or Porter, at applicable charges.

International

Shipping is calculated on whichever is higher: the actual weight (dead weight) or the volumetric/dimensional weight of the shipment. The higher of the two is the chargeable weight. Once your items are packed and we have the final weight and dimensions of the outer carton, we calculate and confirm the shipping charge accurately. See international orders for the full explanation.

Any transit damage must be reported within 24 hours of delivery, with opening photographs and video.

An opening video is mandatory for any claim. Couriers will not accept a damage claim without it, so please film the parcel from the moment you begin opening it — before cutting into the inner packing. Without that footage we have no way to demonstrate the damage occurred in transit.

Because our gifts and hampers are curated and made to order — very often customized for your specific event — they are generally not eligible for return or exchange.

If your order arrives damaged, defective or incorrect, contact us within 24 hours of delivery with photographs and the opening video. We'll review and arrange a suitable resolution — a replacement, repair or credit — wherever the issue is on our side.

We collect only what you choose to share — typically your name, contact number, delivery location and order preferences — and use it solely to process and deliver your order and to communicate with you about it.

When you place an order, we store those details along with your order so we can fulfil it, and we give you a private link to view its progress. That link contains a long random code and is not indexed by search engines, but anyone holding the link can view the order — so share it only with people you trust.

Conversations happen on WhatsApp, so your messages are handled under WhatsApp's own privacy terms. We run no online payments or customer accounts on this website, and we never sell your information.

Questions about your data, or want an order record deleted? Email thetotshut2025@gmail.com.