Frequently asked questions

Add what you like to your cart and tap “Place order”. Your order is saved straight away and you get a private link showing everything in it — then you send that link to us on WhatsApp with one tap. We reply to confirm availability, finalise customization and share a quotation. For larger or fully bespoke orders, use the Custom order form instead.

No — there is no online checkout here. Once we've agreed the details we share a quotation, and payment details follow only when you're happy with it. Nothing is charged on this site.

No — every price on the site excludes shipping, which is charged at actual courier cost with nothing added. Your quotation states the two separately so you can see exactly what each costs.

Yes — bulk return gifts are our speciality. Whether you need twenty for an intimate pooja or two hundred plus for a wedding, we curate them to your theme and budget. Larger quantities usually improve the per-piece price, so tell us your guest count when you enquire.

Almost everything can be tailored — colours, contents, packing style, thank-you cards and add-ons. Name personalisation and laser printing are available on many items at additional cost. For design customization, please order at least 25 days in advance.

About 25 days for design customization — bespoke printing, themed packing, personalised names across a batch. Simpler or stock combos can often be arranged more quickly. Send us your event date and we'll tell you honestly what's achievable rather than over-promise.

Yes — we ship worldwide from Chennai, regularly to United States, Canada, United Kingdom, Australia, Singapore, Malaysia, New Zealand, Ireland, Germany, France and beyond. Shipping is charged at actual courier cost. Couriers price on whichever is higher, the actual weight or the volumetric weight, and we pass that figure straight on with your quotation.

Possibly, and it is not included in what you pay us. Customs duty, import tax and local GST are charged by the government of the destination country and are payable by whoever receives the parcel. The amount varies country to country and is usually based on the declared invoice value, so we cannot predict it or reimburse it — if it matters to your budget, check with your local customs office before ordering. Parcels can also be held at customs while duty is settled.

Once your order is dispatched we send the courier name, docket number and tracking link on WhatsApp. Your private order link updates as things move too, so you can check progress any time without messaging us.

Prices on the site are in Indian rupees, matching our catalog. We don't apply an automatic conversion, because a stale exchange rate on a bulk order can mislead badly. Tell us on WhatsApp which currency and payment method suit you and we'll agree it directly, including the rate, before anything is paid.

Within Tamil Nadu it is ₹50 per kg. Outside Tamil Nadu it depends on your location and the weight of the parcel, and is confirmed with your quotation. Chennai deliveries can be made within 24 hours via Rapido or Porter, at applicable charges.

Report it within 24 hours of delivery with opening photographs and a video. The opening video is mandatory — couriers won't accept a claim without it, so please start filming before you cut into the packing. Where the issue is on our side we'll arrange a replacement, repair or credit.

Generally no, because gifts are curated and made to order, usually customized for your event. Damaged, defective or incorrect orders are a different matter — see the question above and our Policies page.

Not at all. Your order is saved the moment you place it, before WhatsApp is involved, and it appears in our dashboard either way. If you have your order link you can reopen it any time and send it to us when you're ready — or just message us and mention your order number.