Good to know
Frequently asked questions
Ordering, payment, customization, lead times and worldwide shipping. Still curious? We're a WhatsApp away.
Add what you like to your cart and tap “Place order”. Your order is saved straight away and you get a private link showing everything in it — then you send that link to us on WhatsApp with one tap. We reply to confirm availability, finalise customization and share a quotation. For larger or fully bespoke orders, use the Custom order form instead.
No — there is no online checkout here. Once we've agreed the details we share a quotation, and a 50% advance payment confirms your order. The remaining balance is settled before dispatch. Payment details are shared with you directly.
They are indicative. Catalog prices reflect a typical order and can vary with quantity, the customization you want and current material costs. Your quotation is the real number, and it always states shipping separately.
Yes — bulk return gifts are our speciality. Whether you need twenty for an intimate pooja or two hundred plus for a wedding, we curate them to your theme and budget. Larger quantities usually improve the per-piece price, so tell us your guest count when you enquire.
Almost everything can be tailored — colours, contents, packing style, thank-you cards and add-ons. Name personalisation and laser printing are available on many items at additional cost. For design customization, please order at least 25 days in advance.
About 25 days for design customization — bespoke printing, themed packing, personalised names across a batch. Simpler or stock combos can often be arranged more quickly. Send us your event date and we'll tell you honestly what's achievable rather than over-promise.
Yes — we ship worldwide from Chennai, regularly to United States, Canada, United Kingdom, Australia, Singapore, Malaysia, Ireland, Germany, United Arab Emirates and beyond. International shipping is charged on whichever is higher, the actual weight or the volumetric weight, so we confirm the exact cost once your order is packed and the carton is measured.
Prices on the site are in Indian rupees, matching our catalog. We don't apply an automatic conversion, because a stale exchange rate on a bulk order can mislead badly. Tell us on WhatsApp which currency and payment method suit you and we'll agree it directly, including the rate, before anything is paid.
Within Tamil Nadu it is ₹50 per kg. Outside Tamil Nadu it depends on your location and the weight of the parcel, and is confirmed with your quotation. Chennai deliveries can be made within 24 hours via Rapido or Porter, at applicable charges.
Report it within 24 hours of delivery with opening photographs and a video. The opening video is mandatory — couriers won't accept a claim without it, so please start filming before you cut into the packing. Where the issue is on our side we'll arrange a replacement, repair or credit.
Generally no, because gifts are curated and made to order, usually customized for your event. Damaged, defective or incorrect orders are a different matter — see the question above and our Policies page.
Not at all. Your order is saved the moment you place it, before WhatsApp is involved, and it appears in our dashboard either way. If you have your order link you can reopen it any time and send it to us when you're ready — or just message us and mention your order number.
Didn't find your answer? Get in touch — or read how ordering works.